Comfort Inn Matthews

Carrie Rice

Nov 20, 2022

1

Do NOT stay at this hotel. Though the staff was very friendly, when I got to my room it was extremely musty and dilapidated. I initially thought they gave me someone else's room because the walls were so thin it sounded like the folks in the next room were in my room. The heat was from a wall unit that seemed to be very old. It was extremely loud and woke me up several times in the night. I also ended up waking up with the whole left side of my face swollen that was against the pillow while sleeping. When I went to go get the supposed hot breakfast, the only things that were edible were the prepackaged yogurt and the toast. The coffee machine was not in service, so there was no coffee or water. I was not thrilled with the location either from a safety standpoint. It rates in the top five worst hotel experiences I've had.

jeremy watts (thames437)

Nov 18, 2022

2

Hotel is centrally located to a variety of good restaurants and entertainment. However the concierge seemed very new and we had to ask twice for basic room amenities as they were promised but never brought the first time. The room itself was clean enough (no bugs that we could see) but there was a strong musky/mildew scent that pervaded the room. In addition there was a decent size crack in the ceiling, chipped paint throughout, a strangers sock, and enough makeup stains on the bed/pillows that made us doubt the thoroughness of the house keeping staff. All in all, if you are only in town for a day or two this may be sufficient but I would avoid it if better options are available.

Natasha Bentley

Oct 14, 2022

5

Tabitha at the front desk was amazing, super friendly, I was was here on a business trip and was waiting on a package to arrive. Of course it arrived right after I left for work, she called me immediately so I could turn around get it. Great customer service!! Wonderful breakfast, Great housekeeping, clean rooms, comfy beds, even the hotel manager was super friendly!!

Tiffany Cambarare

Oct 11, 2022

2

The room was constantly wet. Water just hung around in the air making all of your clothes wet. It smelled awful and I don't just mean all of the weed everyone was smoking around you. Someone had clearly used the toilet in our room before us and there appeared to be boogers on the shower wall. Mold all over the bathroom. The shower floor was not installed correctly so it just floods the bathroom the whole time and if you wanted a better layout they make you pay. It was not a pleasant experience.

Jennifer M

Sep 16, 2022

2

Room wasn't the best quality, I guess it's ok for the price. Jacuzzi suite felt dirty and old, room was also kinda humid and made some of my clothes feel moist. More notably, there were blood stains on the curtain.. definitely should replace those.

MAScot05

Winter Trip

5

Since our last stay, the hotel has added several projects to its renovations, which has greatly enhanced our stay. One of the current projects is putting in new carpeting, which is a wonderful...

833workintraveler

Preferred property in Matthews

4

Really like this property. Safe, clean and kind staff. There have recently been many renovations here and the remodeled rooms are really well done. The remodel is still in progress but noise has...

Trekki

One night stay after a long overseas trip

5

Spouse checked in for a one night stay after a long overseas trip. Check in was efficient. Room was excellent. Breakfast was great and filling. Check out was easy. Front desk agent was kind enough to...

Jim P

Our Third Visit This Year

5

This was our third time to stay at this hotel in 2021. Once again, we found no surprises. We were greeted with a smile from Mary at the front desk and promptly checked in. We stayed in one of the...

Jim P

Our Second Visit This Year

5

This was our second visit this year. This is always our hotel of choice when we visit Matthews. It has been so for several years. The hotel is always clean, quiet, and friendly. On this visit we...

michaeldQ9427LZ

Properrty manager more concerned with profit than with guests

1

During our stay, we were woken from a sound sleep by the chirping smoke alarm in our room. I sought compensation from Chet, the motel's manager, telling him that we paid for the motel room with the...

Comfort Inn Matthews - Charlotte, Matthews

Comfort Inn Matthews - Charlotte

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