DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

One Bigelow Square, Near PPG Paints Arena, Pittsburgh, PA 15219, United States

Rating

4.1

GreenLeader

2024

Price Level

$$$

Rooms

342

Pets

Yes

Jul

DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown, Pittsburgh

DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown

Situated between the U.S. Steel Tower and PPG Paints Arena in the center of Pittsburgh's business district this hotel offers spacious guestrooms and suites as well as comfortable amenities. DoubleTree by Hilton Hotel & Suites Pittsburgh Downtown features free shuttle service throughout downtown Pittsburgh. Guests will enjoy the health club. An indoor pool is also available. Guestrooms and suites at the Pittsburgh Downtown Doubletree Hotel boast free wireless high-speed internet access. Guests can relax in a luxurious bed with a pillow-top mattress down comforter and large pillows while watching the HDTV. Wolfgang Puck coffee makers with free coffee and tea are also offered.

Price & Availability

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Overall

Very Good

4.1

983 reviews

808

658

346

178

104

Customers Review

Location 5

Cleanliness 4.3

Comfort 4.2

Neighborhood 4.5

Amenities 4

Condition 4.1

Recomendation 86.6%

“Location near PPG The parking was horrible, after a 42 wait in line-I opted for an off aight parking garage. I literally Parked, unpacked and walked to the lobby all the while the car I front of me hasn't even entered the double tree garagE”

— Verified Hotel Guest

“I've stayed here 4 times and love it! The location is fantastic, the restaurant isn't as good as it used to be but if you order a burger you'll be fine 😊Rooms definitely need some maintenance. Fussy toilets and clogged sinks are pretty standard here.But overall, especially these days, it's a great hotel and wonderful staff. Especially Alley (Ailey?) at the front desk! She greeted us with a smile, warm cookies, and a promise to make our stay a pleasant one. Give that young woman a raise,Hilton! She really understands custom service...a dying art 🙌”

— Jennifer B

Overall Very Good, 4.1

Location 5

Cleanliness 4.3

Comfort 4.2

Neighborhood 4.5

Amenities 4

Condition 4.1

Recomendation 86.6%

Martini Walter

Sep 17, 2022

Lugar bem localizado e hotel em excelente condições.

Paulo Souza

Sep 17, 2022

Excelente equipe de atendimento.O quarto é de ótima qualidade.

Jonathan Collum

Sep 03, 2022

Ficar aqui para uma conferência no centro de convenções e isso é o bom e o ruim, com certeza. No lado positivo, parecia que havia um esforço para manter as coisas limpas e tão mantidas quanto possível, mas este edifício mostrou sua idade em muitos lugares. Todas as portas dos quartos eram de metal e batiam ruidosamente constantemente. As paredes eram super finas e você podia ouvir as pessoas em todos os quartos adjacentes e especialmente no hall. O nosso quarto estranhamente também tinha 2 frigoríficos. Um frigorífico normal de hotel e, em seguida, um frigorífico de vinho talvez 20 garrafas. No geral, o espaço, incluindo a cama, era confortável, mas não era minha estadia favorita. Fui para um jantar tardio uma noite no bar, que inicialmente estava muito calmo, apenas para ser invadido por uma multidão barulhenta que estava tendo uma conferência no hotel. Eu rapidamente terminei minha comida e saí. E finalmente para a parte mais estranha deste hotel. Se você empurrasse vários andares no elevador uma vez que as portas se abrissem na primeira parada, todos os outros andares selecionados seriam liberados, então você teria que continuar apertando os botões para subir. Provavelmente não voltaria a este hotel para viagens de lazer.

Jonathan Collum

Sep 02, 2022

Staying here for a conference at the convention center and this is the good and the bad for sure. On the upside it seemed like there was an effort made to keep things clean and as maintained as possible but this building showed its age in many places. All of the room doors were metal and slammed loudly constantly. The walls were super thin and you could hear people in all the adjoining rooms and especially the hall. Our room strangely also had 2 fridges. A normal hotel fridge and then a maybe 20 bottle wine fridge. Overall the space including the bed was comfortable but not my favorite stay. Went for a late dinner one night at the bar which was initially very quiet only to be overrun by a rowdy crowd who was having a conference in the hotel. I quickly finished my food and left. And finally for the oddest part of this hotel. If you pushed multiple floors on the elevator once the doors opened on the first stop all of the other floors selected would be cleared so you had to keep pushing the buttons to go up. Probably wouldn't go back to this hotel for leisure travel.

Laetitia Coleman

Aug 17, 2022

Hotel lindo! Estacionamento com manobrista excelente! Os caras que estacionaram meu carro foram muito simpáticos e prestativos. Cama extremamente confortável! As paredes do banheiro foram danificadas (ver fotos). O layout do quarto era bom. Estacionamento adicional para quem não queria pagar o manobrista de US $ 30 era confuso. Porque havia vários estacionamentos nas proximidades e o que você não podia usar o outro ficava no subsolo abaixo do enorme prédio da UPMC. Localização foi ótima. Tenho que escolher meu andar e quarto e a vista era linda durante o dia e a noite. Hotel cheirava a biscoitos, mas não havia nenhum. Ficaria lá novamente! Sem queixas muito ruins.

Sourav Dutta

Aug 17, 2022

Excelente localização a uma curta distância de muitas atrações turísticas, bons restaurantes e do centro de convenções. Os funcionários são muito atenciosos e sempre atendem prontamente. Os quartos são um pouco datados, em geral. Isso é provavelmente comum com muitos dos outros hotéis do centro que estão localizados em edifícios históricos.Eu tinha vista para a cidade, quarto em andar alto, mas as janelas eram extremamente sujas, obscurecendo completamente a vista. A cama era confortável com roupa de cama limpa e fresca. Uma grande TV com cabo estendido, geladeira, cafeteira, ferro e todas as outras características do quarto standard estavam disponíveis. O banheiro era muito pequeno, sem espaço na bancada ao redor da pia e o vaso sanitário sendo apertado perto de uma parede. A academia e a área da piscina são bem conservadas, e há um restaurante muito bom no local, que também fica aberto até as 22h. No geral, foi uma estadia agradável para uma viagem de trabalho solo.

John Gibson

Aug 17, 2022

We booked her because of it’s proximity to the stadium and restaurants. The restaurant on-site was great as was the service. Our room was clean and well-equipped. The only “issue” we had is that we traveled in a pickup truck and their parking garage was too low to accommodate our vehicle. We had to park about 10 minutes away and walk back with our things in the rain as a result. So, just keep the height of your vehicle in mind.

Leann Kimmen

Aug 17, 2022

It would have been nice to open one of the many windows in our suite if only an inch to get fresh air..and our neighbors in the room next to us were screaming at each other late at night and in the morning. Not the hotels fault though. Other than that it was clean and the bed was really comfortable!

Laetitia Coleman

Aug 07, 2022

Hotel beautiful! Valet parking excellent! The guys who parked my car was very nice and helpful. Bed extremely comfortable! Bathroom walls were damaged (see photos). Room layout was nice. Additional parking for those who didn’t want to pay the $30 valet was confusing. Because there were multiple parking garages nearby and the one you couldn’t use the other was underground below the huge UPMC building. Location was great. Got to pick my floor and room and the view was beautiful during the day and night. Hotel smelt like cookies but there were none. Would stay there again! No really bad complaints.

Sourav Dutta

Jul 23, 2022

Superb location within walking distance to a lot of tourist attractions, fine restaurants and the convention center. The staff are very courteous and always offer prompt service. The rooms are a little dated, in general. That is probably common with a lot of the other downtown hotels that are located in historic buildings. I had a city view, high floor room, but the windows were extremely unclean, thus completely obscuring the view. The bed was comfortable with fresh, clean linen. A large TV with extended cable, refrigerator, coffee maker, iron, and all other standard room features were available. The bathroom was really tiny, with no counter space around the sink and the toilet being cramped up near a wall. The gym and pool area are well maintained, and there's a very good restaurant on-site, that also stays open until 10PM. Overall, it was an enjoyable stay for a solo work trip.

Jennifer B

Jul 17, 2022

Eu fiquei aqui 4 vezes e adoro! A localização é fantástica, o restaurante não é tão bom quanto costumava ser, mas se você pedir um hambúrguer, tudo bem 😊Os quartos definitivamente precisam de alguma manutenção. Banheiros agitados e pias entupidas são bastante comuns aqui.Mas no geral, especialmente nos dias de hoje, é um ótimo hotel e uma equipe maravilhosa. Especialmente Alley (Ailey?) na recepção! Ela nos cumprimentou com um sorriso, biscoitos quentes e uma promessa de tornar a nossa estadia agradável. Dê um aumento a essa jovem, Hilton! Ela realmente entende de serviço personalizado... uma arte moribunda 🙌

Denny D.

Jul 17, 2022

No geral, uma boa experiência. Os funcionários foram simpáticos e prestativos, incluindo recepção, restaurante e manobristas. Falando do restaurante, a comida é excelente e com preços bastante razoáveis. Não é um menu enorme, mas eles parecem bons no que fazem. Minha suíte era boa, quase do tamanho de um apartamento. A geladeira era pequena - quase inútil, e o quarto mostra um pouco de desgaste, mas não é horrível. Concordo com os outros - a pressão da água do chuveiro é ótima! A academia também é legal! Os elevadores parecem um pouco duvidosos, então cuidado com isso. Localização é de primeira qualidade, com muitos a uma curta distância. No geral eu recomendo.

Jennifer B

Jul 17, 2022

I've stayed here 4 times and love it! The location is fantastic, the restaurant isn't as good as it used to be but if you order a burger you'll be fine 😊Rooms definitely need some maintenance. Fussy toilets and clogged sinks are pretty standard here.But overall, especially these days, it's a great hotel and wonderful staff. Especially Alley (Ailey?) at the front desk! She greeted us with a smile, warm cookies, and a promise to make our stay a pleasant one. Give that young woman a raise,Hilton! She really understands custom service...a dying art 🙌

Denny D.

Jul 13, 2022

Overall a good experience. Staff have been nice and helpful all around, including front desk, restaurant, and valets. Speaking of the restaurant, the food is excellent and fairly reasonably priced. Not a huge menu but they seem good at what they do. My suite was nice, almost the size of an apartment. Fridge was tiny - almost useless, and room shows a bit of wear, but isn’t awful. I agree with others - the shower water pressure is great! The gym is nice too! The elevators seem a bit iffy, so beware of that. Location is top notch, with lots in walking distance. Overall I’d recommend it.

Tori T

May 17, 2022

- Quartos limpos -Funcionários simpáticos -Bom preço -Quartos espaçosos -Ótima localização -24 Ginásio - Grande Piscina Aberta Até 11 -Café da manhã NÃO incluso -$28 Para Estacionar - Frigorífico de Vinhos - Camas macias - Pressão de água INCRÍVELHotéis em uma ótima localização, perto do Museu de História John Heinz. **Para estacionar é apenas $ 28 com manobrista ** Os caras que trabalham com manobrista são pessoas EXTREMAMENTE legais e gentis. Se você precisar do seu carro ou qualquer coisa dele, ele é controlado pelo seu telefone. Eles oferecem biscoitos quentes e deliciosos frescos quando você faz o check-in. Fiquei no 16º andar, longe dos elevadores. Quarto cheirava bem e estava limpo. Tinha uma vista decente, as paredes eram um pouco finas. Quarto muito espaçoso com uma geladeira de vinhos que eu amei, mas gostaria que o quarto tivesse um freezer. Eu também gostaria que houvesse melhores variedades de chás e café no quarto. O banheiro era pequeno e eu odiava a pia do pedestal. A pressão da água no chuveiro era divina, eu poderia ficar embaixo dela por horas. Eu não era um fã de como o quarto foi configurado. Eu gosto da cama sendo dobrada no canto, não bem perto da porta. Dessa forma, há mais privacidade quando/se a porta estiver aberta. As toalhas não eram as mais macias, mas fizeram o trabalho. Amo amo amei a academia!!! Muito o que fazer, muito limpo, muitos equipamentos.

Tori T

Apr 29, 2022

-Clean Rooms -Friendly Staff -Good Price -Spacious Rooms -Great Location -24 Gym -Large Pool Open Till 11 -Breakfast NOT Included -$28 To Park -Wine Fridge -Soft beds -AMAZING water pressure Hotels in a great location, near the John Heinz History Museum. **To park it’s $28 valet only** The guys working valet are EXTREMELY nice, personable people. If you need your car or anything from it it’s controlled off of your phone. They offer fresh warm, DELICIOUS cookies when you check in. Stayed on the 16th floor away from elevators. Room smelled great and was clean. Had a decent view, walls were a little thin. Very spacious room with a wine fridge which I loved but wish room had a freezer. I also wish there were better assortments of teas & coffee in the room. Bathroom was small and I hated the pedestal sink. The water pressure in the shower was heavenly, I could’ve stood under it for hours. I was not a fan of how the room was set up. I like the bed being tucked around corner not right by the door. That way there’s more privacy when/If door was open. Towels weren’t the softest but got the job done. Love love loved the gym!!! Lots to do, very clean, plenty of equipment.

Angel Alcocer

Nov 17, 2021

Muy buena ubicación, cerca de muchos puntos de interés en el centro. A 30 minutos caminando del Heinz Field, muy limpio y excelente servicio al cliente.

SMP Mexico

Sep 17, 2021

Muy confortable las habitaciones y limpias

Carlos Aguirre

Sep 17, 2020

Tranquilo y comodo

Verified Hotel Guest

Sep 09, 2020

Within walking distance to downtown Pittsburgh also steel street station for the light rail is right across the street.

Verified Hotel Guest

Aug 27, 2020

3.5

The valet parking guys were phenomenal!! The coffee pot had about 12 layers of dust on it. I don't believe the wooden furniture had been cleaned, and the bathtub did not drain. During showers, we had to turn the water off every couple of seconds and wait on the filled tub to drain...

Ernestine

Aug 10, 2020

3.5

Ice machines didn't work

Tiffany

Jul 21, 2020

3.5

The location was excellent Tv broke in our room and only option was to change rooms

Tim

Jul 04, 2020

0.5

Nothing Hotel and room was not clean. Wall and floor were dirty. There was even a used Kleenex still in our room. Hotel is in bad need of an update, but should be cleaned properly until then. We stayed in three, 3.5 star hotels in three days and this is a 2 star

Lloyd

Jun 28, 2020

Speedy check-In, friendly service! Thanks to Covid the pool was still closed but there were things to do downtown!!

Verified Hotel Guest

Feb 18, 2020

Location was perfect The water did not get hot so showering was not pleasant. Online stated that they had a free shuttle, they do not offer that service anymore.

Verified Hotel Guest

Feb 18, 2020

The in room breakfast option was an awesome gesture. Just to early for my mornings. If I had stayed more than one night I would have definitely opted in for it. I usually disinfect most things in the room but I had to scrub the toilet seat more than anything else.

Verified Hotel Guest

Feb 17, 2020

N/A

James

Feb 12, 2020

3.5

Lemmon water off the lobby Thin walls very loud

Mike

Feb 07, 2020

Location

Martin

Jan 14, 2020

the staff was the best

Thomas

Dec 30, 2019

Centrally located in downtown Pittsburgh. Near all sports venues, many bars and restaurants. Parking Cost of $26

Verified Hotel Guest

Dec 25, 2019

Easy check in.

Anthony

Dec 17, 2019

Location was excellent, staff was very helpful even with the hotel being super busy for an event. They did not have the room i originally booked but offered me a bedroom suite with a pull out couch no extra charge. The room had a pull out couch, but i did not find any linen, blankets or pillows provided for it in the room. I probably could have called and asked but it was late at night when i realized this and needed to get to rest.

Rachel

Dec 03, 2019

The staff was amazing

Verified Hotel Guest

Nov 26, 2019

2.5

Location near PPG The parking was horrible, after a 42 wait in line-I opted for an off aight parking garage. I literally Parked, unpacked and walked to the lobby all the while the car I front of me hasn't even entered the double tree garagE

Audrianna

Nov 18, 2019

Location in downtown The hotel room was dirty. Smelled old and there was dust everywhere. Last time ever staying here!

Joseph

Nov 07, 2019

Location to downtown,Heinz Field and casino was great.The T subway pickup is right on the corner. No.

Verified Hotel Guest

Oct 20, 2019

2.5

Paid $41 to park across street. Valet sold out within 1.5 hours of Check-in time!! NOT at all happy about this long walk to parking garage and elevators etc. NO refrigerator in room like expected. Directions took us to Bigelow ST and NOT Bigelow Sq!

Michelle

Sep 15, 2019

I stay here often and never have issues. The staff is also very friendly.

Verified Hotel Guest

Sep 10, 2019

The room was nice, but only had double beds. Pool and exercise room were good. You had to purchase 3 nights without knowing all the details. It came with no breakfast at all and we had to call in order to get clean towels. No one came in and straightened the room either of the 2 days.

Verified Hotel Guest

Sep 10, 2019

Friendly staff. Right across from the subway station PNC Field was easily accessible. The rooms were quiet and clean.

Robert

Aug 26, 2019

2.5

Warm cookie at check in The door lock battery died after our first use of room key. Went downstairs to verify keys, back up and they still did not work. Called desk, and maintenance took 10-15 minutes to arrive. His battery charger was dead, so he took 10 min to get another.

Bethany

Aug 21, 2019

4.5

Close to the free subway! Warm cookies in check in. My pillow that I left last month was waiting on me at check in.

Laura

Aug 13, 2019

4.5

Close to train, shuttle service, helpful staff AC not. up to par

Daniel

Aug 12, 2019

1.5

Clean room, great location as across street from access to free downtown subway line Construction on highway every night from 1-4:30 a.m.. Lights so bright that they lit up room with curtains drawn, Staff should have been aware of this situation. Not given option by hotel to move to opposite side of building away from work,

Verified Hotel Guest

Aug 12, 2019

When we spoke to hotel about problems with our room they upgraded us and gave us free breakfast The black mold all over the bathroom ceilings / wallpaper . Not fully accessible for people with a disability

Lesli

Jul 09, 2019

1.5

The location. It was $26 to park the car.

James E

Jul 05, 2019

The staff were very friendly and helpful. The room was bit dated. Bathroom could have used a fan.

E Perez

Sep 17, 2018

Hotel is muy limpio. Buena locacion en Downtown. Yo me quedaria aqui otra vez en mi proxima visita.

Juan Carlos Ciprés Romero

Sep 17, 2018

Excelente hotel, buen trato de su personal.

Leafar Espinosa

Sep 17, 2018

Ubicacion central. Habitaciones muy comodas.

Claudio Vargas

Sep 17, 2017

Buena ubicación y gran servicio en recepción, pero el servicio a habitación es terrible.

Christian Lara

Sep 17, 2017

Uno de los mejores hoteles en el centro de Pittsburgh, los desayunos son deliciosos. La gente es amable y atenta. Una de las mejores cosas es que tiene un 7-11 adjunto.

David G

Poor Management......

In town for the Pens game we stayed here for the proximity to the stadium. We had two certificates for a free two night stay for a problem last year. I called the number listed in the letter made...

Excursion30993180843

The Place to stay in Pittsburgh!

From the time we arrived until the time we departed, everyone in the hotel went our of their way to make our stay perfect. Plus, we were able to walk to many places within the city. Great hotel...

Tinazeits

Family mini getaway

Worst DoubleTree I have seen. Lobby looks nice and modern, however rooms are extremely small and plain. Room had old furniture, no frig and just blah. Pool was FREEZING!. Restaurant very...

robinsP2225YV

Pittsburgh Steelers game

The hotel is nicely situated between The Strip District and the stadium. The hotel was comfortable but definitely in need of updates and the bathrooms are unusually small. The suite we had was...

RowlTD24

Nice but aging.

Itâs a very nice hotel in the d/t area near a lot of restaurants and bars and walking distance of Hienz Field. Room I have, which was an upgrade) is a king suite (thank you Hilton Diamond status...

775caras

Great Stay!

This is an older hotel but we had a great stay! The staff could not have been more welcoming, from Felipe at the front desk to the staff at the restaurant and the valet workers. They were all very...

mikeK7156JG

Just Bad

Everything is dirty. The lobby couches, the ceilings in places, the rooms have peeling wallpaper with crumbling walls behind the wallpaper, bathroom tiles are gross and hallways are not kept up. I...

welshsc2021

Steelers game.

Great downtown location. Close to subway to get on and off. Hotel staff very nice and accommodating. This is our second time staying at this hotel when we have come in town for a Steelers home...

nest74

Nestor Velez

We stayed at double tree because I took my son to a Steelers game. The directions were perfect but, I donât think itâs worth the money. 350.00$ For 1 night. The restaurant was accommodating but there...

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