“If I could rate zero stars for this location I would. Several months ago, after driving all evening and booking my room online ahead of time I arrived at the WoodSpring Castleton location at around 3am. The parking lot was fairly empty and the front desk appeared to be closed with the shutters pulled down. When I picked up the phone to confirm my room a younger fellow answered, "we don't have any rooms right now". I replied, "Hi, I'm great thanks. I'm here from out of town and already made my reservation ahead of time online." And he replied, "I said we don't have any rooms clean". I hung up the phone and immediately walked over to the SureStay where I was placed in a room within minutes. No issues. No attitude. The next morning I see on my account that I've not only been charged the full price of my reservation from WoodSpring Castleton, but I was marked as a no show and charged an extra fee. I called the hotel several times and finally spoke to the front desk associate explaining my experience the night before. They refused to give me any kind of refund claiming the interaction wasn't logged and it was my responsibility to follow up regarding when rooms would become available again. My account was charged $115 after receiving horrible customer service and never having stepped foot into the lobby. I left my information for the hotel manager to call on their next visit but haven't gotten a call back to this day.”

“It's a busy body place Room was dirty They charge way too much for these rooms They do not have dishes The covers on bed are terrible Housekeeping needs a training Class still waiting on my refund.”