Zoëtry Paraiso de la Bonita Riviera Maya
Carretera Chetumal-Cancun, Km 328, SM 31, Near Petempich Bay, Puerto Morelos, 77580, Mexico
Rating
4.4
Travelers Choice
2021
Price Level
$$$$
Rooms
90
Pets
Yes
04
Jul
Zoëtry Paraiso de la Bonita Riviera Maya, Puerto Morelos
Price & Availability
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Overall
Excellent
4.4
321 reviews
5
2227
4
502
3
228
2
113
1
96
Customers Review
Value 4.2
Location 4.6
Cleanliness 4.7
Comfort 4.5
Neighborhood 4.1
Amenities 4.6
Condition 4.5
Quality 4.8
Recomendation 85.1%
“This hotel is not definitely 5 stars as we expected. It is waste of money to spend on this “one star” hotel.
Overall, the food service is definitely slow! Every time we ordered food and end up waiting for every single day. The waiters were not professional when we requested our order in details. Very poor service. The food menu has limited and same menu every day. They don’t have reservation for dinner.. it is painful for us to wait for more than a hour to have dinner. Also we have only two restaurants. One restaurant is open for only dinner
Pool need to clean and some tiles in pool are broke that hurt our toes. Not enough umbrella to cover and some of umbrella are broken.
Also, there were some stains on bed sheets. Towels are old too and outdated.
Drinks were not that tasty.. not impressed.
We have a lot of bugs in the room. We got bug bites.
Not comfortable bed it definitely not five stars!! The bed is so high that I struggle to get on the bed every single night!”
— Anna Khutoryan
“Este é um resort antigo e desgastado que precisa de uma reforma total. Isso define feio. Passamos 14 dias miseráveis aqui, serviço de má qualidade (mas funcionários simpáticos) quarto básico e lençóis e toalhas. As espreguiçadeiras da piscina estão quebradas e gastas e bem passarão seu nobre, sem música de qualquer tipo, um bar muito básico, a academia é terrível com o mínimo de equipamentos quebrados e muitas moscas. Este é um lugar para ir se você tiver mais de 80 anos e na cama às sete. Se não fosse pela comida, eu daria um 0. A comida é excelente, mas o menu nunca muda, então você se cansa disso depois de uma semana. Se você tem alguma vida, se quiser um resort de qualidade, não venha aqui. É o pior resort em que já me hospedei.”
— D Barry
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