“There are paper thin walls with doors adjoining the rooms so you can hear EVERYTHING. The man next door to me must be sick so I’ve had to endure 48 hrs of him coughing. He literally sounds like he’s in my room. It’s not as if you can complain about your neighbor coughing. They need to do something to keep the sound out from room to room. I had to deal with this for two nights and for what I paid it’s unacceptable.The location is good and the room size is small but manageable. The bathrooms are just a joke. They’re so tiny you can barely fit on the toilet. The staff was friendly and the rooms were clean. They do serve complimentary breakfast but it’s nothing but a bunch of processed food. No noise was coming from outside. It was all from whoever was in the next room. (which is why I’m currently awake at 5am from his coughing)There was also the fact that I had a migraine and put the do not disturb sign on the door… only for housekeeping to come banging on the door asking if I wanted new towels. What the hell is the point of having the signs on the door? I agree with the other comments that they either can’t read or just completely ignore the do not disturb sign.As a bonvoy member this was pretty disappointing. The whole stay was pretty horrific.”

“The staff makes this place, hands down. Everyone was incredibly welcoming, friendly, and helpful. The hotel is clean, breakfast is great (and the kitchen crew is sweet), and it's not crowded. Our whole stay we felt like we were some of the only people here, no waiting for elevators, no hallway noise. Great location too - walkable to Bryant, Times Square, Rockefeller Center. Only downside, the room we had was TINY and we needed somewhere else to put garbage. But even that the staff helped with when we asked. 5 out of 5 would do this again!”