Hideaway at Royalton Riviera Cancun
Carretera Federal 307 Cancun-Playa del Carmen Km, 332, 15 Mz 03, SM 31, On the beach, Cancun, 77580, Mexico
Rating
4.3
Travelers Choice
2021
Price Level
$$$$
Camere
343
Pets
No
30
mag
Hideaway at Royalton Riviera Cancun, Cancun
Price & Availability
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Overall
Excellent
4.3
898 reviews
5
4426
4
1541
3
566
2
161
1
132
Customers Review
Value 4.4
Location 4.1
Cleanliness 4.6
Comfort 4.6
Neighborhood 4
Amenities 4.3
Condition 4.5
Recomendation 71.3%
“Food is good. Overall bad service, virtual butler non-existant, activities mixed in with family, no adult entertainment. Don't waste ur money with Diamind club or any other incentives. Dining room staff rude and minimal service. Only one restaurant, seafood nearHideaway or so called adult pool, had good food and service. Took $150for tips. Brought back $100. 😔. I will never stay here again.”
— Chilly Hill
“If you are thinking about staying here please read this review. I wish I could give this place zero stars, however this rating has nothing to do with the staff they were very friendly and as accommodating as they could be. The night before we arrived our group called the resort to make sure all of the rooms were set up on the same floor and paid ADDITIONAL for an oceanfront view. Check in took about 4 hours and we paid for an ocean front view only to look at a swamp. When one of my friends who booked our entire trip tried to talk to the manager Jacklyn she replied “I’m not talking to you.” Room service was a joke it took about 40 minutes to place an order on the phone and on top of that food was never delivered and we literally starved the rest of the night. Our last hope was ordering Pizza Hut since the restaurants at this resort close at 10 but no one wanted to deliver to this part of Cancun. Please do not waste your time or money here stay at another resort. Aaron the bell boy was awesome and so was the bartender whose name I actually forgot”
— mohuya hossain
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